(1) Introduction

Holistic City Limited is committed to protecting your privacy. This statement describes our privacy policy and the way your information is collected online and how that information is used.

This website is governed in accordance with the laws of England. The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.


(2) Collection of Information

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views.

(b) if you are registered with our website, each time you download a file from the downloads section, the fact that you have downloaded a file, the name of the file, the time and date of download and your IP address are recorded by this website.

(c) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods and services, including credit card purchases of CityCAD licences carried out on other websites.

(d) information that you provide to us for the purpose of registering with us, including your name, email address, username and password.

(e) information that you provide to us for the purpose of subscribing to our newsletter service, or services, including your email address.

(f) information that you provide to us for the purposes of obtaining technical support relating to any of our products or services.


(3) Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes.  We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. If, at a future date, we decide to display adverts on any part of our website, our advertisers may also send you cookies.

Most browsers allow you to refuse to accept cookies.  (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.)  This will, however, have a negative impact upon the usability of many websites, and may change your experience of using this website.

We may from time to time use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website.  Google will store this information.  Google's privacy policy is available at: http://www.google.com/privacypolicy.html.


(4)    Public Forums

Any information (including personal and business information) that you submit, post or otherwise reveal in a public forum including but not limited to a product support forum, is not subject to this privacy policy and will be viewable by other visitors to this website. If a forum on this website is only available to registered users, please note that our registration process is automatic and anyone can register and view posts you have made.


(5)    Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:


(a)    administer the website;

(b)    improve your browsing experience by personalising the website;

(c)    enable your use of the services available on the website;

(d)    send to you goods purchased via the website, and supply to you services purchased via the website;

(e)    send statements and invoices to you, and collect payments from you;

(f)    send you general (non-marketing) commercial communications;

(g)    send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this (by subscribing on our home page), by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it );

(h)    provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(i)    deal with enquiries and complaints made by or about you relating to the website and any software licence you purchase from us; and

(j)    collect statistical data about our customers and visitors to the website.


(6)     Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any legal proceedings or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d)    to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will never provide your information to third parties without your express consent.


(7)    International data transfers

The information that we collect may be stored and processed in and transferred between any of the countries in which we may operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries (including the United States) which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.


(8)    Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.  Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. Please note we will never ask you for your password in any communications with you. Also, please remember to log out and close the browser window after you have finished using the website as this will help prevent others from using your account.


(9)    Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.  

We may also notify you of changes to our privacy policy by email.


(10)    Your rights

To enquire about accessing your personal data, or if you have any questions, please contact us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it You may instruct us to provide you with any personal information we hold about you by providing us with proof of identity.  Provision of such information may be subject to the payment of an administration fee (currently fixed at £10.00) and will be provided within 30 days. You may challenge the accuracy of this data and, where appropriate, we will amend our records.

You may instruct us not to process your personal data for marketing purposes by email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it at any time.

You can cancel your registration with our website at any time by sending an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 

You may unsubscribe from our newsletter updates at any time. You can do this by logging in to the website, and clicking 'Change subscriptions', and then de-selecting the services you no longer require. Alternatively, you can email us on This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

 

(11)    Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


(12)    Updating information

Please let us know if the personal information which you have submitted needs to be corrected or updated.


(13)     Details

The full name of our company is Holistic City Limited. We are registered in England & Wales under registration number 05649954. If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This privacy policy is based on a template created and distributed by www.website-law.co.uk.